Service Clerk

Job Description

As a Service Clerk, you will play a vital role in providing exceptional customer service and administrative support to our Service Department. Your responsibilities will include assisting customers, processing service orders, and maintaining accurate records in a dynamic environment.

Responsibilities

• Deliver exceptional customer service and support to clients.
• Manage appointments and scheduling with precision.
• Maintain comprehensive and accurate records.
• Coordinate effectively with other departments for seamless service delivery.
• Process and handle service requests professionally.
• Assist in the maintenance of inventory and office supplies.
• Respond to customer inquiries via phone, email, and in person.
• Provide support in various administrative tasks as necessary.
• Contribute to promoting a positive company image.
• Adapt to additional responsibilities as directed by the Service Manager.

Requirements

Education

• High school diploma or equivalent
• Certificate in customer service or administration preferred

Experience

• 1-3 years of experience in a relevant role

Technical Skills

• Microsoft Office Suite
• CRM Software

Soft Skills

• Customer Service Orientation
• Problem-solving Skills

Languages

• English: Fluent

Advantageous

• Experience with Invoicing Software: Experience with accounting software for processing invoices.
• Familiarity with Inventory Management Systems: Experience managing inventory or order processing systems.

Benefits

• Attractive salary between AUD $40,000 - $60,000 based on qualifications.
• Comprehensive health insurance.
• Flexible work arrangements.
• Ongoing training and career progression support.

Company Culture

• Positive Work Environment: We strive to create a positive environment where all employees feel valued.
• Employee Engagement: We value feedback and promote open communication for better engagement.
• Career Growth: We provide plenty of opportunities for personal and professional development.