Receptionist and Information Clerk

Job Description

Seeking an enthusiastic Receptionist and Information Clerk to manage appointment schedules and ensure top-notch customer service in our healthcare facility. If you have a background in administration and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Manage the daily appointment schedule ensuring optimal resource allocation.
• Respond promptly to client inquiries via phone, email, and in-person visits.
• Document client interactions accurately and efficiently.
• Provide general administrative support to medical and administrative staff.
• Coordinate follow-up calls to clients for appointments and services.
• Maintain confidentiality of patient information in compliance with relevant policies.
• Develop and implement efficient office procedures to improve workflow.
• Participate in team meetings and contribute to administrative improvements.

Requirements

Education

• High school diploma or equivalent
• Additional certification in office administration or medical assistance is desirable.

Experience

• 1-3 years of experience in healthcare administration or similar roles.

Technical Skills

• CRM Systems
• Patient Management Software

Soft Skills

• Customer Service
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Experience with multiple scheduling systems: Hands-on experience with different appointment management tools.
• Customer service experience: Prior roles involving direct interaction with clients or customers to resolve inquiries.

Benefits

• Attractive remuneration based on experience and qualifications.
• Comprehensive health insurance.
• Support for ongoing training and certification.
• Paid time off and sick leave.

Company Culture

• Continuous Learning: We support continuous development and offer training programs for career advancement.
• Diversity and Inclusion: We celebrate diversity and create an inclusive work environment for all employees.
• Impactful Work: Our team contributes to improving the health and lives of our community.