Guest Services Agent (GSA)

Job Description

As a Guest Services Agent (GSA), you will be the first point of contact for our guests, providing top-notch service from check-in to check-out. You will assist with inquiries, coordinate with hotel departments, and ensure guests have a pleasant stay.

Responsibilities

• Welcome guests in a friendly manner and provide information about hotel services.
• Check-in and check-out guests efficiently, managing reservations accurately.
• Respond to phone calls and emails regarding bookings and inquiries.
• Assist with guest requests, ensuring timely follow-up and service.
• Maintain a clean and welcoming front desk environment.
• Facilitate communication between guests and hotel departments.
• Manage billing and payment transactions with attention to detail.
• Handle special requests and ensure guest preferences are noted.
• Perform additional duties as assigned by management.

Requirements

Education

• High school diploma or equivalent

Experience

• Previous experience in hospitality is highly regarded.

Technical Skills

• Point of Sale (POS) systems
• Hotel property management systems

Soft Skills

• Teamwork
• Reliability

Languages

• English: Fluent

Advantageous

• Upselling skills: Experience in upselling hotel services and amenities is preferred.
• Cash handling experience: Prior experience in handling cash and credit card transactions accurately.

Benefits

• Health and wellness benefits.
• Opportunities for career advancement.
• Employee recognition programs.
• Social events and team-building activities.

Company Culture

• Continuous Learning: We provide opportunities for professional development and ongoing training.
• Guest-Centric Approach: Our commitment to guest satisfaction drives everything we do.
• Innovative Practices: We embrace innovation in hospitality to enhance guest experiences.