Online Merchants

Job Description

We are seeking an experienced Online Merchant to take charge of our online sales platform. In this role, you will manage product listings, optimise our website to enhance user experience, and effectively address customer queries. Join us if you are passionate about driving online sales and delivering exceptional customer service.

Responsibilities

• Oversee the online sales process, maintaining an efficient workflow.
• Edit and optimise product listings to maximise visibility and sales.
• Engage with customers through online chat or email to resolve issues.
• Coordinate with the IT team to implement website improvements.
• Analyze sales data to identify trends and potential areas for growth.
• Provide feedback to product development teams based on customer insights.
• Create and update website content, ensuring relevance and accuracy.
• Maintain inventory levels and coordinate stock replenishment.
• Train and mentor junior team members in e-commerce best practices.
• Work with external vendors to enhance product offerings and store experience.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree is desirable

Experience

• 3-5 years of hands-on experience in online retail or digital marketing

Technical Skills

• Content Management Systems (CMS)
• Social Media Marketing

Soft Skills

• Teamwork
• Time Management

Certifications

• Digital Marketing Certification
• Project Management Certification

Languages

• English: Fluent

Advantageous

• Proficiency in spreadsheet software: Ability to manage and analyze data using tools like Excel.
• Experience with paid advertising platforms: Knowledge of running campaigns on platforms like Google Ads and Facebook Ads.

Benefits

• Comprehensive health, dental, and optical cover.
• Employee discounts on our products.
• Paid time off for personal development.
• Opportunities for career advancement.

Company Culture

• Continuous Learning: We promote a culture of learning, offering resources for ongoing professional development.
• Community Engagement: We actively participate in community initiatives and believe in giving back.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible arrangements to support our employees.