IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be responsible for providing top-tier technical support to our clients and internal teams. You'll troubleshoot and resolve hardware and software issues, maintain systems, and ensure a stable IT environment. This role is ideal for someone who is passionate about technology and eager to help others succeed.

Responsibilities

• Configure wireless and wired networks.
• Provide exceptional customer service in all IT support interactions.
• Create and manage user accounts and permissions.
• Evaluate and recommend hardware and software for systems.
• Participate in IT projects as needed.

Requirements

Education

• Diploma in IT Support or equivalent
• Relevant IT certifications are preferred

Experience

• At least 2 years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Hardware Troubleshooting

Soft Skills

• Customer service orientation
• Time management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Previous experience in a managed services environment: Exposure to working in an IT managed services provider.
• Familiarity with cloud services (AWS, Azure): Understanding of cloud service platforms and their configurations.

Benefits

• Attractive salary and bonuses
• Comprehensive health benefits including dental and vision
• A supportive work culture that values growth
• Employee assistance programmes

Company Culture

• Employee Empowerment: We empower our employees to take ownership of their work and contribute meaningfully.
• Continuous Improvement: We prioritize ongoing training and development for all team members.
• Diversity and Inclusion: We are committed to building a diverse team and creating an inclusive workplace.