Child Support Officer

Job Description

As a Child Support Officer, you will help uphold the rights of children by ensuring reliable financial support from parents. This role encompasses application processing, investigative work, and the ability to provide excellent customer service to families and stakeholders alike.

Responsibilities

• Assessing and managing child support cases in compliance with legislation.
• Investigating parents' financial circumstances to determine support payments.
• Liaising with legal representatives to resolve child support matters.
• Providing excellent customer service and support to all stakeholders.
• Maintaining current and accurate records in internal systems.
• Educating clients on their rights and responsibilities in child support.
• Collaborating with internal teams to ensure efficient case handling.
• Reviewing and updating policies and processes as necessary.

Requirements

Education

• Bachelor's degree in Social Work, Human Services, or a related field

Experience

• 2+ years of experience in child support or family services preferred

Technical Skills

• Data entry and management skills
• Knowledge of legislation related to child support

Soft Skills

• Conflict resolution skills
• Strong interpersonal skills

Certifications

• First Aid Certification

Languages

• English: Fluent
• Language proficiency in another language is advantageous: Basic

Advantageous

• Ability to speak a second language: Especially beneficial for communication with diverse communities.

Benefits

• Comprehensive health and wellness benefits
• Flexible working arrangements
• Generous leave policy
• Employee assistance programs

Company Culture

• Integrity: Promoting transparency and ethical conduct in all interactions.
• Community Focus: We strive to make a positive impact in the communities we serve.