Admitting Officer

Job Description

As an Admitting Officer, your primary role is to greet and register patients upon their arrival. This involves verifying insurance details, collecting personal information, and ensuring compliance with hospital policies to enhance patient experience.

Responsibilities

• Assist in the day-to-day operations of the admissions department.
• Ensure that all patient registrations are completed efficiently.
• Communicate effectively with healthcare providers to relay patient information smoothly.
• Monitor and manage the waiting area to ensure a pleasant patient experience.
• Participate in ongoing training and professional development.
• Actively contribute to maintaining a clean and organized workspace.
• Coordinate with insurance providers for timely authorizations.
• Develop and maintain relationships with patients and their families.
• Stay informed about hospital policies and changes in procedures.
• Provide feedback to management to improve the admissions process.

Requirements

Education

• Certificate III in Health Administration or equivalent
• Current police clearance and Working with Children Check required

Experience

• 2+ years in a healthcare admissions role

Technical Skills

• Knowledge of medical billing and coding
• Familiarity with Medicare and private health insurance policies

Soft Skills

• Empathy and patient-focused mindset
• Team player

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Background in providing excellent service to clientele.
• Knowledge of healthcare policies and regulations: Understanding the frameworks governing healthcare operations.

Benefits

• Health insurance coverage with additional wellbeing programs.
• Generous leave provisions including personal and parental leave.
• Opportunities for career advancement.
• Work-life balance initiatives.
• Employee discounts and benefits.

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment for all.
• Continuous Improvement: Ongoing training and feedback are vital to our culture of excellence.