Hospitality Manager

Job Description

As a Hospitality Manager, you will oversee the daily operations of our hotel in Alice Springs. You will play a key role in enhancing guest experiences and leading our dedicated team to achieve outstanding service standards.

Responsibilities

• Coordinate operational workflows for seamless guest services.
• Establish and evaluate service quality metrics.
• Design promotional packages to attract new clientele.
• Administer hotel policies and ensure staff adherence.
• Serve as the face of the hotel and community liaison.
• Utilize guest feedback for continuous improvement.
• Manage emergency situations with a focus on guest safety.
• Prepare reports for senior management on operational effectiveness.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Master's is preferable

Experience

• 5+ years of extensive experience in hospitality management

Technical Skills

• Onboarding and Training
• Conflict Resolution

Soft Skills

• Adaptability
• Customer Service

Certifications

• Lean Six Sigma Certification
• Certified Management Professional (CMP)

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Knowledge of Local Attractions: Able to recommend and promote local attractions to enhance guest experience.
• Experience in Revenue Management: Track record of implementing revenue strategies to maximize profitability.

Benefits

• Comprehensive health insurance and wellness programs
• Generous paid leave policy
• Opportunities for professional development and career growth
• Company-sponsored events and retreats

Company Culture

• Community Engagement: Active participation in community services and events to strengthen bonds.
• Innovation: We encourage creativity and innovative approaches to enhance services.
• Employee Recognition: We celebrate individual and team achievements to foster a positive work environment.