Public Safety Telecommunicators

Job Description

Join our emergency response team as a Public Safety Telecommunicator. You will be responsible for receiving emergency calls, evaluating situations, and coordinating responses to ensure community safety.

Responsibilities

• Receive and document emergency calls in a calm manner.
• Quickly gather information regarding the emergency situation.
• Evaluate the level of urgency and escalate as necessary.
• Ensure timely dispatch of emergency services based on protocols.
• Keep communication open with responders for updates.
• Provide guidance to callers to assist them until help arrives.
• Record incident details accurately in real-time.
• Manage high-pressure scenarios effectively.
• Collaborate with team members to improve response strategies.
• Uphold confidentiality with all caller information.

Requirements

Education

• High school diploma or equivalent qualification

Experience

• Prior experience in emergency telecommunications or a related field is highly preferred.

Technical Skills

• Emergency telecommunications systems
• Computer-aided dispatch systems

Soft Skills

• Verbal communication
• Problem-solving
• Multitasking

Certifications

• First Aid and CPR certifications
• Emergency telecommunications training

Languages

• English: Fluent

Advantageous

• Additional certifications in emergency response and dispatch: Possessing extra training in emergency response can be beneficial.
• Experience in a high-volume call center environment: Familiarity with fast-paced service environments enhances preparedness.

Benefits

• Health, dental, and vision insurance.
• Flexible working hours.
• Employee wellness programs.
• Training and professional development opportunities.

Company Culture

• Team Collaboration: We emphasise teamwork to achieve our goals in a supportive environment.
• Continuous Learning: We provide avenues for ongoing education and skill development.
• Diversity and Inclusion: We celebrate diversity and foster an inclusive work environment.