IT Support Technician

Job Description

We're on the lookout for a dedicated IT Support Technician to join our dynamic team in Hobart. This role will involve providing top-notch technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT services across the company. If you have a passion for technology and customer service, this position is for you.

Responsibilities

• Serve as the first point of contact for IT-related queries and issues.
• Implement software updates and patches across the organization.
• Assist in the management of IT projects and initiatives.
• Provide feedback to management regarding recurring issues and potential improvements.
• Ensure compliance with IT security policies and procedures.
• Facilitate training sessions on new software and tools for staff.
• Back up data and maintain system security protocols.
• Collaborate with team members to enhance service delivery.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• ITIL certification is preferred

Experience

• 3+ years of experience in IT support or a similar role

Technical Skills

• Active Directory
• VoIP Systems

Soft Skills

• Analytical skills
• Team collaboration

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (e.g., PowerShell, Bash): Experience in automating routine tasks through scripting.
• Familiarity with database management systems (e.g., SQL Server, MySQL): Ability to manage and support database environments.

Benefits

• Attractive salary with performance bonuses
• Health and wellness incentives
• Work-life balance initiatives
• Support for further education opportunities

Company Culture

• Innovation: Encouraging innovative thinking and creativity in all we do.
• Respect: We value respect and integrity in our interactions.
• Community Engagement: We actively engage with the local community through various initiatives.