Automobile Travel Club Counselor

Job Description

Join our dynamic team as an Automobile Travel Club Counselor, where you'll be tasked with guiding our members through their road adventure planning. Your role will involve crafting travel itineraries that cater to unique preferences, while also equipping members with the knowledge of effective travel routes, accommodation options, and roadside assistance. By providing exceptional service, you’ll help create memorable experiences for automobile enthusiasts across Australia.

Responsibilities

• Support members during their journeys, ensuring they have access to help and resources when needed.
• Conduct follow-up communications after travel to gather feedback.
• Assist in developing training materials for new staff onboarding.
• Participate in team meetings to discuss service improvements and member feedback.
• Provide data reports on member interactions and service effectiveness.

Requirements

Education

• Diploma in Tourism Management or related field
• Other relevant qualifications will be considered.

Experience

• At least 2 years of experience in a similar customer-facing role is preferred.

Technical Skills

• Database management
• Social media proficiency

Soft Skills

• Attention to detail
• Team player

Advantageous

• Familiarity with automobile maintenance.: Knowledge of basic vehicle maintenance can enhance service to members.
• Experience with event planning.: Previous experience in organising travel-related events would be beneficial.