Eligibility Interviewers, Government Programs

Job Description

Join us as an Eligibility Interviewer, where you'll determine eligibility for government housing programs through personalized client interviews. Your strong organisational skills and empathy for diverse populations will be essential in ensuring our compliance and service quality.

Responsibilities

• Evaluate client applications to determine eligibility for housing assistance.
• Conduct interviews and gather necessary documentation for processing.
• Maintain detailed records and ensure data protection compliance.
• Engage in training for continual personal and professional growth.
• Collaborate with other departments to enhance service delivery.
• Support clients with any questions regarding their applications.
• Review and analyse data for reporting purposes.
• Participate in community outreach initiatives to promote housing programs.
• Assist with the design and implementation of program-related policies.

Requirements

Education

• Master's degree in social work or related field

Experience

• Experience working with diverse populations and housing programs

Technical Skills

• Client Tracking Systems

Soft Skills

• Empathy
• Problem-solving

Certifications

• Certification in Housing Counseling

Languages

• English: Fluent
• Other Languages: Basic

Advantageous

• Knowledge of Housing Regulations and Standards: Understanding of compliance requirements in housing programs.
• Experience in Community Outreach: Previous work promoting housing assistance programs.

Benefits

• Attractive salary package with performance bonuses
• Flexible work arrangements to support work-life balance
• Variety of employee assistance programs
• Team building and wellness initiatives

Company Culture

• Innovation: We encourage innovative thinking to solve complex challenges faced by our clients.
• Teamwork: Teamwork is at the heart of our operations, driving us toward success.
• Work-Life Balance: We prioritize work-life balance and employee well-being in our organisational practices.