Reservation and Transportation Ticket Agent

Job Description

We are seeking a motivated individual to join our team as a Reservation and Transportation Ticket Agent. This role will involve engaging with customers at the airport, processing bookings, and ensuring exceptional service at all times.

Responsibilities

• Provide exceptional customer service by assisting with bookings and inquiries.
• Become familiar with our reservation systems and ensure efficient processing.
• Report on sales activity and keep accurate records.
• Work as part of a team to reach sales targets and maintain high service levels.
• Stay updated on industry trends and company offerings.
• Offer personalized travel advice to enhance customer satisfaction.

Requirements

Education

• High school diploma or equivalent
• Relevant certifications in customer service or travel industry are a plus

Experience

• Experience working in a travel or hospitality environment highly regarded.

Technical Skills

• CRM Systems (e.g., Salesforce)

Soft Skills

• Adaptability
• Team Player

Languages

• English: Fluent

Advantageous

• Certificate III in Airport Operations or equivalent: Formal qualifications in airport-related operations.
• Experience working directly with customers in a travel environment: Proven experience in providing customer service in travel and tourism.

Benefits

• Comprehensive health, dental, and vision plans
• Generous leave entitlements
• Supportive and inclusive work environment
• Opportunities for upward mobility
• Employee engagement activities

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive environment.
• Innovation: We encourage innovation and new ideas to enhance our services.
• Supportive Environment: We offer a supportive environment that promotes employee wellbeing.