IT Support Specialist

Job Description

We're on the lookout for an IT Support Specialist to join our Hobart team. The ideal candidate will be responsible for providing first-level support to our users, troubleshooting issues, and ensuring the smooth operation of IT resources. A passion for technology and excellent customer service skills are a must.

Responsibilities

• Deliver exceptional customer service in IT support.
• Perform system checks and maintenance to ensure optimal performance.
• Collaborate with third-party service providers when necessary.
• Conduct regular software updates and security patches.
• Provide remote support to users as needed.
• Participate in IT-related training and team meetings.
• Provide feedback to management on service improvement opportunities.
• Assist in data entry and reporting of IT metrics.
• Develop and maintain user manuals and documentation.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certifications such as Microsoft Certified: Azure Fundamentals or Cisco Certified Network Associate (CCNA) are advantageous

Experience

• 2+ years of hands-on experience in IT support roles

Technical Skills

• IT Security
• Help Desk Software

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Microsoft Office 365: Hands-on experience with Office 365 applications.
• Familiarity with IT Project Management: Understanding of project management methodologies in IT.

Benefits

• Comprehensive health and wellness benefits
• Flexible working arrangements
• Ongoing training and development programs
• Employee recognition programs

Company Culture

• Employee Wellbeing: We prioritize the health and wellbeing of our employees through various initiatives.
• Professional Growth: We provide pathways for professional development and career advancement.
• Community Engagement: We encourage our employees to engage with and give back to the community.