Warranty Administrator

Job Description

As a Warranty Administrator, you will be responsible for managing warranty claims from customers and liaising with internal teams to ensure the timely resolution of issues. You will maintain accurate records and provide essential support to the service and sales teams. If you have a knack for problem-solving and excellent customer service skills, we want to hear from you!

Responsibilities

• Manage warranty claims throughout the entire process from initiation to resolution.
• Coordinate with internal departments to streamline warranty claim processes.
• Respond promptly to customer inquiries regarding warranty status.
• Generate reports on warranty metrics for management review.
• Support warranty audits and compliance initiatives.
• Utilise customer relationship management (CRM) software for tracking.
• Participate in team meetings to discuss ongoing warranty issues and solutions.

Requirements

Education

• Higher qualification in Business Administration or related field is preferred

Experience

• Experience in the automotive industry preferred

Technical Skills

• Warranty claim processes

Soft Skills

• Strong analytical skills
• Team player

Languages

• English: Fluent

Advantageous

• Certification in warranty administration or related field: Formal education or training in warranty processes would be an advantage.
• Knowledge of customer service best practices: Understanding of principles that enhance customer satisfaction and service delivery.

Benefits

• Comprehensive health and wellness programs
• Employee discounts on products
• Support for ongoing training and education
• Friendly and inclusive workplace culture

Company Culture

• Diversity and Inclusion: We celebrate diversity in our workforce and are committed to creating an inclusive environment.
• Continuous Learning: Training and development opportunities abound; we believe in investing in our staff.
• Work-Life Balance: We promote a healthy work-life balance for all our employees and encourage self-care.