Public Safety Telecommunicators

Job Description

Seeking experienced Public Safety Telecommunicators to manage emergency communications. In this role, you will respond to calls, dispatch assistance, and coordinate with emergency services.

Responsibilities

• Respond to and prioritize emergency calls based on severity.
• Deliver critical information to emergency responders.
• Document all communications and ensure clarity.
• Monitor system and equipment functionality, reporting issues.
• Collaborate with team members to ensure efficient operations.
• Stay up-to-date with protocols and procedures.
• Engage in community outreach about public safety initiatives.
• Assist in developing communication strategies for crisis situations.
• Provide mental health support to distressed callers when appropriate.

Requirements

Education

• High School Diploma or equivalent
• Certification in Emergency Communications is a plus

Experience

• 1-3 years of experience in emergency communications or related field

Technical Skills

• Computer Skills
• Communication Technology

Soft Skills

• Crisis Management
• Interpersonal Skills

Certifications

• CPR and First Aid Certification
• Emergency Telecommunicator Certification

Languages

• English: Fluent

Advantageous

• Experience with GIS mapping systems: Understanding of geographic information systems for better resource allocation.
• Bilingual abilities: Fluency in additional languages is highly regarded.

Benefits

• Competitive salary package
• Health and wellness programs
• Paid training and ongoing education
• Flexible shift scheduling
• Career advancement opportunities

Company Culture

• Community Focus: We prioritize community service and ensure our telecommunicators are engaged and supported.
• Supportive Team Environment: Our workplace promotes teamwork and offers help within challenging environments.
• Continuous Improvement: We encourage our staff to pursue training and improve their skills continuously.