First-Line Supervisor of Entertainment and Recreation Workers

Job Description

In the role of First-Line Supervisor of Entertainment and Recreation Workers, you will oversee and manage baggage handling operations at our busy terminals in Sydney. This position is critical in ensuring that our teams deliver exceptional service and handle customer inquiries efficiently. Your leadership will be crucial in coordinating with staff, ensuring the safety of baggage operations, and addressing any concerns from passengers. The ideal candidate will bring strong leadership skills and a knack for problem-solving to enhance our operations and contribute to a seamless travel experience.

Responsibilities

• Ensure the effective operation of baggage handling processes, prioritizing timely delivery.
• Foster a positive team environment focused on teamwork and collaboration.
• Conduct regular training sessions on safety and operational procedures.
• Evaluate performance metrics and propose strategies for improvement.
• Liaise with airport authorities to adhere to regulations and operational guidelines.
• Develop contingency plans for potential service disruptions.

Requirements

Education

• High School diploma or equivalent qualification

Experience

• 3-5 years of experience in a supervisory role within the hospitality or transportation sector.

Technical Skills

• Operational Management
• Safety Compliance

Soft Skills

• Effective Communication
• Team Building

Languages

• English: Fluent

Advantageous

• Proficiency in a second language.: Bilingual abilities that enhance communication with diverse clientele.
• Previous experience in customer service roles.: Familiarity with hospitality service standards.

Benefits

• Health, dental, and vision insurance options.
• Paid time off and holiday leave.
• Employee recognition programs.
• Collaborative and inclusive work environment.

Company Culture

• Diversity and Inclusion: We embrace diversity and promote an inclusive workspace for all team members.
• Innovation: We encourage innovative thinking and allow our employees to express new ideas.
• Respectful Communication: We value respectful and open communication among all team members.