Customer Support Representative

Job Description

We are on the lookout for a dedicated Customer Support Representative in Mount Gambier to provide outstanding service to our customers. Your role will involve addressing customer queries, resolving issues, and ensuring that our customers feel valued and supported throughout their experience with us.

Responsibilities

• Handle customer inquiries efficiently and courteously.
• Escalate unresolved issues to the appropriate team members.
• Stay informed about product updates and features.
• Track customer interactions to identify trends.
• Provide feedback on the customer service process.
• Create reports on customer feedback and interactions.
• Participate in workshops and training sessions to improve skills.
• Engage with customers to gather feedback on their experiences.
• Assist with administrative tasks as required.

Requirements

Experience

• Minimum 2 years experience in customer service or support.

Technical Skills

• Customer Relationship Management (CRM) Software
• Microsoft Office Suite

Soft Skills

• Communication
• Problem-solving
• Time Management

Languages

• English: Fluent

Advantageous

• Experience in a technical support role: Understanding of technical issues related to our products.
• Knowledge of customer service best practices: Familiarity with methodologies for providing excellent customer service.

Benefits

• Health and wellness programs.
• Flexible working hours.
• Employee discounts on products and services.
• Opportunities for professional development.

Company Culture

• Teamwork: We value collaboration and encourage teamwork to achieve common goals.
• Customer Focus: Our priority is to deliver exceptional customer experiences and satisfaction.
• Innovation: We foster an environment that encourages new ideas and creative solutions.