Chief Passenger Ship Steward

Job Description

Join Luxury Ocean Cruises as a Chief Passenger Ship Steward, leading our hospitality team to provide exceptional service aboard our luxurious vessels. The ideal candidate will embody a passion for customer service, demonstrating leadership in managing a dedicated team while ensuring a memorable experience for our guests.

Responsibilities

• Lead a dedicated team to deliver outstanding service to our passengers.
• Create and uphold high standards in guest service delivery across all areas.
• Manage inventory, ensuring timely order placement for supplies.
• Direct bar and dining room operations to ensure flawless execution of service.
• Work cross-functionally with departments to guarantee guest satisfaction.
• Provide training and support to staff to cultivate a high-performing team.
• Resolve any guest issues promptly and effectively.
• Assist in budget management and expense tracking.
• Guarantee adherence to safety protocols and operational guidelines.

Requirements

Education

• High school diploma or equivalent required
• Higher education qualifications in Hospitality preferred

Experience

• Minimum of 5 years’ experience in a supervisory role within hospitality

Technical Skills

• Time Management
• Inventory Management

Soft Skills

• Team Building
• Conflict Resolution

Languages

• English: Fluent

Advantageous

• Experience with catering and hospitality software: Familiarity with industry-specific software for managing operations.

Benefits

• Generous leave entitlements and flexible working conditions.
• Ongoing professional development opportunities.
• Access to health, dental, and vision insurance.
• Retirement savings plan with employer contributions.

Company Culture

• Innovation: We continuously seek innovative solutions to enhance our guests' experience.
• Growth Opportunities: Our culture supports learning and professional growth for every employee.
• Resilience: We adapt to challenges with a resilient mindset, focusing on solutions.