Authorization and Referral Coordinator

Job Description

Join our dedicated healthcare team as an Authorization and Referral Coordinator. The ideal candidate will manage the authorisation process, ensuring compliance and effectiveness in handling patient referrals for medical services. This role is essential for maintaining staff communication and supporting patient education about the referral process.

Responsibilities

• Accurately process and coordinate all authorisation requests.
• Ensure patients' records are updated and confidential.
• Collaborate with healthcare professionals to navigate referral guidelines.
• Follow up on pending and overdue referrals.
• Assist in patient education regarding the referral timeline and expectations.
• Engage in problem-solving throughout the authorisation process.
• Utilise electronic medical record systems for data entry and record-keeping.

Requirements

Education

• Diploma or higher qualification in healthcare administration or related field
• Certification in medical billing and coding is advantageous

Experience

• Minimum of 2 years' experience in a similar role, preferably in a healthcare setting.

Technical Skills

• Computer Systems
• Insurance Knowledge

Soft Skills

• Organizational Skills
• Communication

Languages

• English: Fluent

Advantageous

• Experience with electronic authorisation systems: Hands-on experience with software tools for managing authorisations.
• Knowledge of Australian healthcare regulations: Awareness of relevant laws and policies governing healthcare authorisation.

Benefits

• Competitive salary package with performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Flexible working hours with a supportive team environment
• Professional development opportunities

Company Culture

• Team Collaboration: We value teamwork and encourage collaborative efforts across all levels.
• Patient-Centric Approach: Our focus is on delivering the best outcomes for our patients with empathy and professionalism.
• Continuous Improvement: We promote a culture of learning and development to ensure our team is at the forefront of healthcare practices.