Housekeeping Attendant

Job Description

We are seeking a diligent and friendly Housekeeping Attendant to join our team at Hotel Excellence. This role involves maintaining the cleanliness of guest rooms and public areas, ensuring that our guests enjoy a comfortable and welcoming environment. A strong attention to detail and exceptional customer service skills are essential.

Responsibilities

• Provide exceptional guest service by addressing requests and concerns.
• Conduct thorough inspections of cleaned rooms to ensure quality.
• Manage laundry services as needed, ensuring a timely turnaround.
• Work collaboratively with other departments to enhance guest experiences.
• Maintain inventory of cleaning supplies and report low stock levels.
• Adhere to environmentally friendly cleaning practices.
• Help organize and participate in housekeeping events and initiatives.
• Assist guests with special requests or requirements with a friendly approach.
• Perform nightly room checks as needed.
• Stay updated on hotel policies and procedures.

Requirements

Education

• High school diploma or equivalent

Experience

• Previous experience in housekeeping or custodial services preferred but not essential.

Technical Skills

• Attention to detail
• Time management

Soft Skills

• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience working in a hotel environment: Familiarity with the procedures and expectations of a hotel setting.
• Additional language skills: Ability to communicate in multiple languages is a plus.

Benefits

• Competitive hourly wage of AU$21 - AU$25 based on experience.
• Opportunities for overtime pay.
• Uniform provided and laundered by the hotel.
• Employee discounts on hotel stays and facilities.
• Paid training and development programs.

Company Culture

• Commitment to Quality: At Hotel Excellence, we are committed to maintaining the highest standards of cleanliness and service.
• Respect and Integrity: We encourage respect among staff and guests, fostering a safe and inclusive environment.
• Professional Growth: We support our team members with opportunities for professional development and career advancement.