Customer Field Representative

Job Description

As a Customer Field Representative at Utilities Solutions, you will be responsible for providing exceptional customer service while engaging with clients face-to-face. This role is crucial for ensuring customer satisfaction and resolving issues on site.

Responsibilities

• Build and maintain strong relationships with customers.
• Deliver timely service and follow-ups after customer interactions.
• Document customer feedback and report to management.
• Assist in training new staff on customer service protocols.
• Identify sales opportunities and promote additional services.
• Monitor and evaluate competitors' performance in the local area.
• Utilise CRM systems to log customer interactions effectively.
• Actively engage in community outreach to enhance brand presence.
• Address any service-related issues promptly to maintain quality.

Requirements

Education

• High School Diploma or equivalent

Experience

• Experience in retail or sales is highly advantageous

Technical Skills

• POS Systems

Soft Skills

• Time management skills
• Positive attitude

Languages

• English: Fluent

Advantageous

• Ability to speak a second language: Bilingual candidates will have an advantage in serving diverse communities.
• Familiarity with environmental regulations: Knowledge of local regulations and compliance in utilities is a plus.

Benefits

• Annual performance bonuses
• Employee discounts on services
• Flexible scheduling
• Access to wellness programs

Company Culture

• Customer Centricity: Our focus is always on providing the best customer experience.
• Diversity and Inclusion: We value diverse perspectives and encourage all voices to be heard.
• Community Engagement: We are committed to engaging with and giving back to our local communities.