IT Support Technician

Job Description

We are seeking an IT Support Technician based in Hobart who is passionate about delivering exceptional technical support. The ideal candidate will assist users with IT-related issues, maintaining hardware and software, while ensuring a smooth IT infrastructure. Responsibilities include troubleshooting, providing technical assistance, and contributing to the improvement of IT services.

Responsibilities

• Respond to and mitigate user technical support queries effectively.
• Implement solutions for hardware malfunctions and software bugs.
• Document all support activities accurately.
• Assist in network management and security protocols.
• Participate in IT asset management processes.
• Help coordinate with external vendors for repairs and purchases.
• Offer support during IT projects to implement new technologies.
• Provide exemplary customer support to ensure user satisfaction.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field
• Knowledge of ITIL best practices is advantageous

Experience

• 3+ years of experience in a similar technical support role

Technical Skills

• Customer Service
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in setting up IT peripherals: Hands-on experience with network printers, scanners, and other peripherals.
• Knowledge of security protocols: Familiarity with cybersecurity practices and tools.

Benefits

• Comprehensive health cover
• 401(k) retirement plan with employer match
• Professional development opportunities
• Flexible work environment

Company Culture

• Collaboration: Collaboration among team members is key to our success; we share knowledge and support each other.
• Diversity: We actively support diversity and inclusion within our workplace, valuing all perspectives.
• Work-life Balance: We encourage a healthy work-life balance and flexible work arrangements.